Meet Our Awesome Leadership Team



Captain Susie

CEO (Chief Excitement Officer)


Captain Lisa

Chief Operations Officer



If the answer to your question isn't here, just send us an email -

Email Your Question
1What is your shipping location and what carriers do you use?

All orders are shipped from Orlando, FL. We use three carriers: USPS, UPS & Fedex Delivery.
2Do you offer a free shipping program?
Yes, orders placed online of $75 or more receive free freight. Free freight does not include Alaska, Hawaii or Puerto Rico.
3How can I place an order with you?
A majority of the orders we receive are placed online. You may also telephone 407-399-2684, or email orders to
4When will my order ship?
Orders are typically shipped in 2-5 days.
5How will I receive my invoice?
All invoices will be emailed and printed and shipped with the package. The invoice email we use is the one you provided when you established your account.
6How can I track my shipment?
Tracking information will be sent to the email provided when the order was placed. Tracking information is also emailed along with the invoice.
7What forms of payment do you accept?
We accept Visa, MasterCard, American Express. Paypal is currently being set up. This page will be updated once this form of payment is established.
8Do you charge a restocking fee for returned merchandise?
All items returned are subject to a 10% restocking fee with an additional 7% re-stocking for credit card refunds (credit card fees are not waived) for a total of 17%.